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Analyst-Voice

HCLTech·Chennai

Pay not statedJunior levelFull-time
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About the role

To ensure the seamless operation and maintenance of voice communication systems by monitoring, troubleshooting, and providing technical support to enhance service reliability and performance.

What you'll do

  • Oversee And Resolve Issues Related To Voice Communication Systems
  • Provide Technical Support And Serve As An Escalation Point For Voice-Related Issues
  • Maintain Active Communication With Customers To Address And Resolve Service Issues
  • Create And Maintain Documentation On Voice Processes And Generate Reports On System Performance And Issues

What you need

  • 1–3 years in customer support & success
  • Communication
  • Any graduate

What you get

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