Application Engr I

About the role

Contribute to the growth of the HCI Services business by providing technical support to both internal customers, being Honeywell affiliates, as well external end-user customers. The GTAC engineer works in a global team, providing remote maintenance support for HCI/LSS service engineers to manage and maintain HCI products via Enabled services.

What you'll do

• Ensure that support services are delivered to customers under the Support contract (including BGP, BGP+ and Connected Services Offering)
• Manage customer expectations and satisfaction to ensure 100% retention
• Report out to regional stakeholders
• Maintain strong case documentation and follow up to ensure that technical recommendations effectively resolve customer issues
• Provide BGP program teams with periodic updates, so that they can interface effectively with the customer using current information

What you need

• 2–5 yrs of experience
• Troubleshooting
• Instrumentation
• Python
• PowerShell
• Maintenance
• B.Tech or B.E. or PhD