Application Support Analyst

About the role

Q2 is seeking an Application Support Analyst to provide mid-level technical support to external customers using the Q2 Solution. This role involves responding to inbound customer calls, resolving application issues, and documenting technical cases with accuracy and detail. The ideal candidate has 2–4 years of experience in phone-based software support, strong communication and organizational skills, and a customer-first mindset.

What you'll do

• Respond to inbound technical support calls for the Q2 Solution
• Troubleshoot and resolve customer issues using documented tools and procedures
• Accurately log all customer interactions, categorizing cases and capturing complete problem descriptions
• Establish case priority and update customers throughout the resolution process
• Provide clear, step-by-step guidance and “how-to” assistance for product usage

What you need

• 2–4 yrs of experience
• Troubleshooting
• Windows
• Windows Server
• Networking
• SQL
• Spark
• Any graduate