Application Support Engineer II

About the role

We are seeking an Application Support Engineer II to join our 24x7 Follow the Sun support team. You will be the front line for alert response and resolution, collaborating with cross-functional teams to identify and resolve technical issues, alerts, and cases. Effective communication with customers and stakeholders is essential, as you will need to relay status updates and escalate issues as necessary.

What you'll do

• Work Customer issues in assigned SalesForce queue by troubleshooting application issues, and closing the loop with all parties involved
• Contribute to the definition and management of application layer technology standards and processes including but not limited to: software version
• Monitoring tool administration (ProActiveNet, AlertSite, datadog, cloudwatch, PRTG, PagerDuty, graylog, Kibana, custom scripts)
• Support new customer implementations and the transitions from lower environments to production support
• Respond to technical application questions and issues raised by customers in support of our Operating Level agreements

What you need

• 2–5 yrs of experience
• Linux
• Windows
• AWS
• Datadog
• REST APIs
• SQL
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• Oracle Database
• MongoDB
• DynamoDB
• SQL Server
• Python