Application Support Specialist

About the role

This position is ideal for someone with strong technical and problem-solving skills who enjoys debugging, system optimization, and continuous improvement in a live production environment. Perform incident triage, troubleshooting, and configuration fixes for the Oracle Insurance Policy Administration (OIPA) system, including release support and hotfix deployment

What you'll do

• Perform incident triage, troubleshooting, and configuration fixes for the Oracle Insurance Policy Administration (OIPA) system
• Maintain and grow insurance industry and technical knowledge competencies to support effective incident resolution
• Collaborate with configuration team, technical team, and business analysts to diagnose production issues and ensure the OIPA system continues to behave in line with…
• Participate in self-directed learning — specifically in OIPA configuration syntax, troubleshooting techniques, and Insurance Business Knowledge
• Analyze and resolve production problems to maintain data integrity, process integrity, and system performance, escalating complex issues as nexeded

What you need

• 5–7 yrs of experience
• C#
• SQL Server
• Python
• JavaScript
• React
• Kotlin
• B.Tech or B.E. or Diploma or B.Sc or BCA

Good to have

• Grafana
• Incident response