Application Support Specialist (FIS3)

About the role

As an Application Support Specialist – Shipping, you will play a critical role in enabling SaaS applications for the organization. The role focuses on Level 2 support, issue resolution, root cause analysis, onboarding, and collaboration with internal and external stakeholders to ensure operational continuity and application stability.

What you'll do

• Play a critical role in enabling SaaS applications for the organization
• Provide Level 2 support for a range of SaaS applications, including issue resolution and root cause analysis
• Respond promptly to SaaS-related incidents and service requests, minimizing business disruption
• Communicate effectively with external partners, stakeholders, and SaaS providers

What you need

• 2–7 yrs of experience
• Troubleshooting
• SOP writing
• SQL
• Root cause analysis
• Any graduate

Good to have

• ITIL