Apprentice

About the role

The role involves understanding card members’ needs, providing accurate information, resolving issues efficiently, and ensuring a seamless service experience. We focus on delivering high-quality service, maintaining compliance with company policies, and achieving strong customer satisfaction and operational performance.

What you'll do

• Resolve all Customer Queries and Follow Established Procedures as Appropriate
• Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels

What you need

• 0–1 years in customer support & success
• Customer service
• MS Office
• Communication
• Any graduate