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Customer Service Analyst

American Express·Gurugram

Pay not statedJunior levelFull-timeHybrid
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About the role

Identify and investigate unauthorized/suspicious fraud claims and high-risk transactions within customer and merchant account Review fraud disputes through merchant contact & requesting additional documentation and executing merchant chargebacks Ensure each Merchant chargeback dispute request is handled in a timely & accurate manner

What you'll do

  • Ensure accurate analysis of fraud claims and make sound decisions to approve or decline the same through systematic analysis
  • Identify and investigate unauthorized/suspicious fraud claims and high-risk transactions within customer and merchant account
  • Review fraud disputes through merchant contact & requesting additional documentation and executing merchant chargebacks
  • Ensure each Merchant chargeback dispute request is handled in a timely & accurate manner
  • Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls

What you need

  • 1–3 years in customer support & success
  • Customer service
  • Voice process
  • Any graduate

What you get

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