Apprentice

About the role

Help customers resolve delinquent balances on Small Business and Consumer accounts. Manage your own portfolio of customer accounts and work toward positive recovery outcomes. Use communication, negotiation, analysis, and problem-solving to understand each customer’s situation and recommend appropriate actions.

What you'll do

• Help customers resolve delinquent balances on Small Business and Consumer accounts
• Manage your own portfolio of customer accounts and work toward positive recovery outcomes
• Use communication, negotiation, analysis, and problem-solving to understand each customer’s situation and recommend appropriate actions
• Collect delinquent balances on Small Business and Consumer accounts
• Manage an assigned client portfolio independently

What you need

• 0–1 years in customer support & success
• Escalation handling
• Communication
• Any graduate

Good to have

• Customer service
• MS Office