Apprentice

About the role

Provide end-to-end servicing support to Program Administrators (PAs) managing American Express U.S. Corporate Card Programs, serving as the primary point of contact for corporate account servicing and administrative enquiries. Deliver exceptional customer experiences by resolving client enquiries accurately and efficiently, strengthening client relationships, and maintaining financial integrity.

What you'll do

• Deliver exceptional customer experiences by resolving client enquiries accurately and efficiently, strengthening client relationships, and maintaining financial integrity
• Handle Program Administrator servicing enquiries across Voice
• Resolve administrative account enquiries, charge and billing enquiries, account maintenance, card servicing, and corporate program-related requests
• Assess customer needs and provide appropriate solutions while identifying relevant products, services, and self-service options
• Build rapport with Program Administrators, including senior client stakeholders, and deliver personalized servicing

What you need

• Communication
• Any graduate

Good to have

• Negotiation
• Customer service