Assistant Area Manager - Customer Care

About the role

Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases) Product complaints resolu on with feedback to Plant HO. thru Field Technical reports. Ensure Reten on of Customers – Under warranty as well as Post warranty. Conduc ng field service ac vi es for customers. Ensure CSI amongst top in the industry.

What you'll do

• Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)
• Ensure Reten on of Customers – Under warranty as well as Post warranty
• Ensure CSI amongst top in the industry
• Ensure Dealership is Profitable & Sustainable Meet Organisa onal service Business targets like Spares , Lubes, accessories… etc

What you need

• 4–7 yrs of experience
• Customer service
• CRM
• SAP
• Sales
• Communication
• B.Tech or B.E. or Diploma