Customer Relationship Executive

About the role

This role is pivotal in fostering strong client relationships, ensuring high satisfaction levels, and contributing to the efficiency of our back‑office team. Respond promptly to customer inquiries via phone, email, and chat. Investigate and resolve client issues, escalating when necessary. Provide detailed information on products, services, and processes.

What you'll do

• Respond promptly to customer inquiries via phone, email, and chat
• Investigate and resolve client issues, escalating when necessary
• Provide detailed information on products, services, and processes
• Maintain accurate records of interactions in the CRM system
• Identify patterns in customer feedback and suggest process improvements

What you need

• 2–5 yrs of experience
• CRM
• MS Office
• Problem solving
• BBA or B.Com

Good to have

• Customer service