Assistant Manager – B2C Operations (Forward & Returns)

About the role

We are looking for a proactive and detail-oriented B2C Assistant Manager to lead and own the end-to-end B2C operations charter — covering both Forward (outbound order fulfillment) and Returns (reverse logistics) — at North Tauru FC. This role will drive daily execution, team performance, and process compliance across order processing, dispatch, and returns reconciliation, ensuring SLA adherence for a D2C brand operating across major online marketplaces.

What you'll do

• Own daily B2C order processing through WMS/OMS platforms (e.g., Unicommerce, Uniware, Logic) from order release to dispatch
• Monitor and manage order flow across picking, packing, and QC to ensure zero-defect shipments
• Drive dispatch accuracy and on-time pickups in coordination with logistics partners (Delhivery, Bluedart, Ecom Express, etc.)
• Track and report daily dispatch performance against SLAs; proactively flag and resolve bottlenecks
• Maintain real-time updates of order and tracking status across shared trackers/systems

What you need

• 6–8 yrs of experience
• Coordination
• WMS
• Team management
• SOP writing
• MIS reporting
• Reporting
• MBA

Good to have

• Excel
• Reconciliation
• Warehouse operations