Assistant Manager

About the role

Average PMI (last 6 months) /PMS rating 3 and above or last two PMS rating 3 and above (whichever applicable) No Warning Letter issued in the past 6 months Mandatory E-learning courses certified wherever applicable Oversee and manage a team of CCEs, providing leadership and direction. Handle complex customer inquiries and escalate issues as needed.

What you'll do

• Oversee and manage a team of CCEs, providing leadership and direction
• Handle complex customer inquiries and escalate issues as needed
• Monitor and evaluate team performance, providing feedback and coaching
• Implement and maintain efficient customer care processes and procedures
• Collaborate with other departments to align customer care strategies

What you need

• 20–30 yrs of experience
• Compliance
• Documentation
• MIS reporting
• Any graduate