Assistant Manager - Central Operations

About the role

You'll own the performance of our Quick Commerce network across dark stores, last-mile delivery, and fulfilment, driving speed, reliability, and cost efficiency at scale. This is a high-ownership role with a steep growth trajectory, working closely with City Operations, Product, Tech, and Customer Success teams to solve operational challenges and improve network performance.

What you'll do

• Own central operations across dark stores, last-mile delivery, and same-day fulfilment
• Monitor and improve network KPIs including SLA adherence, delivery TAT, first-attempt success rate, rider productivity, and cost-per-order
• Identify operational bottlenecks and drive process improvements across fulfilment and last-mile operations
• Work closely with Product, Tech, Finance, and City Operations teams to automate workflows and improve operational efficiency
• Support new city launches, dark store expansion, operational audits, and network optimization across India

What you need

• 4–8 yrs of experience
• Excel
• Last-mile delivery
• MIS reporting
• Problem solving
• Customer success
• MBA or BBA