Assistant Manager - Claim Operations

About the role

Assistant Manager – Operations is responsible for providing outstanding customer delivery by leading and motivating his/ her team and developing programs and action plans to deliver on all performance metrics and increase customer satisfaction. The person would be responsible for coaching and development of his/ her team members and driving positive culture in his/ her team.

What you'll do

• Responsible for coaching and development of his/ her team members and driving positive culture in his/ her team
• Facilitating new domain/client transition
• Ensuring service accuracy through compliance
• Create goals and performance plans for teams
• Identify cross training strategy for his/ her team members

What you need

• 8–10 yrs of experience
• Compliance
• Performance management
• Any graduate