Assistant Manager- Customer Experience-Ahmedabad

About the role

The Manager - Customer Experience is responsible for customer retention, on-time renewal, price increase and upselling / cross-selling and delivering outstanding customer experience. The incumbent shall report to the General Manager - Customer Care and must work as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.

What you'll do

• Achieve budgeted customer retention, on-time renewal and price Increases for Residential and Commercial customers
• Identifying Renewal Challenges for CCEs/CDEs/CSEs and guiding them with solutions to improve customer renewal
• Usage of Renewal Portal in Totality & Driving Advance Renewal Process Deliver Budgeted Revenue Growth
• Generate referral leads from existing customers
• Revenue generation through referral leads and lost customers as per the target set Deliver outstanding customer care by delivering outstanding customer experience

What you need

• 4–6 yrs of experience
• Customer service
• Upselling
• Cross-selling
• MBA