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Assistant Manager – Customer Service

Alliance Recruitment Agency·Mumbai

Pay not statedMid levelFull-time

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About the role

Customer Relationship ManagementAct as the primary contact for key customer accounts.Provide shipment updates and resolve customer queries promptly.Build and maintain long-term customer relationships.Conduct customer review meetings to understand business requirements.Resolve customer complaints and escalations within SLA timelines.Ensure compliance with customer SOPs and Service Level Agreements (SLAs).2.

What you need

  • Customer service
  • Escalation handling
  • SOP writing
  • Warehouse operations
  • ERP
  • MIS reporting
  • Any graduate

Good to have

  • Import/export

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