Assistant Manager - Customer Service & Logistics

About the role

The Assistant Manager – Customer Service & Logistics is responsible for managing end-to-end order management, customer service, and logistics execution across all BUs. The role ensures seamless order fulfillment, customer satisfaction, and logistics execution by integrating order management with dispatch, transportation, warehousing, and import/export operations.

What you'll do

• Order Management & Fulfillment Execution
• Manage end-to-end order lifecycle (order entry, validation, scheduling, dispatch, invoicing)
• Ensure zero-defect order processing and system discipline
• Monitor order status, inventory availability, and service commitments
• Track order execution and proactively manage delays, cancellations, or rescheduling

What you need

• 8–12 yrs of experience
• Customer service
• Logistics
• Import/export
• GMP
• ERP
• MIS reporting
• BBA

Good to have

• SAP
• Warehouse operations
• Root cause analysis
• SOP writing
• Safety management
• Material handling