Senior Customer Care Representative

About the role

As an Senior Customer Care Representative with TuneCore, you will be supporting a broad spectrum of TuneCore artists from DIY to established, career artists. Offer insights and ideas on process development to help optimize the team’s workflows Other duties as required by department leadership

What you'll do

• Be supporting a broad spectrum of TuneCore artists from DIY to established, career artists
• Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat)
• Maintain a customer satisfaction score of 85% or higher
• Handle a high volume of requests, averaging 60+ tickets per day
• Work with external partners (DSPs, payment partners etc) to resolve issues for artists

What you need

• 4–7 yrs of experience
• Customer service
• Chat support
• Communication
• Any graduate

Good to have

• Zendesk