Assistant Manager - Customer Services

About the role

Respond promptly and professionally to customer inquiries regarding cargo status, shipping schedules, and service offerings, ensuring a positive customer experience. Log, track, and follow up on customer service requests using CRM systems, ensuring all inquiries are resolved in a timely and accurate manner.

What you'll do

• Respond promptly and professionally to customer inquiries regarding cargo status, shipping schedules, and service offerings, ensuring a positive customer experience
• Act as a liaison between customers and internal departments (such as operations, logistics, and billing) to coordinate and relay information efficiently
• Provide real-time updates to customers on the status of their shipments, anticipated delays, or schedule changes
• Maintain accurate and up-to-date records of customer interactions, service requests, and resolutions in the CRM system
• Assist customers with queries related to port regulations, compliance requirements, and necessary documentation for cargo handling

What you need

• 3–4 yrs of experience
• Customer service
• CRM
• Complaint handling
• BBA