Assistant Manager- Customer Success (Bangalore)

About the role

We are looking for a highly professional and experienced Assistant Manager-Customer Success at Moove. They will be charged with leading the team monitoring, supporting, and resolving driver’s issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.

What you'll do

• Responsible for training, managing and closely working with Onboarding/Sales Executives/ Customer Success Executives
• Conducting daily check-in on drivers’ pulse
• Strong Data Analytical capability and data driven approach
• Solving driver's issues while drivers are in transit
• Receiving inbound calls from drivers

What you need

• 4–7 yrs of experience
• Customer success
• CRM
• Voice process
• Sales
• Any graduate

Good to have

• Customer service