Assistant Manager - Customer Success

About the role

This role requires to partner with Client, Product, Technical Specialists, Marketing and Support teams within Monster.com to enhance customer adoption. To achieve a trusted advisory role for customers, this role requires to be good in domain and technical aspects, ability to learn, research and present.

What you'll do

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Conduct in-person and telephonic trainings for the recruitment team on diversified Monster products
• Engage with HR Recruitment team to drive Monster usage and amplify their ROI
• Responsible to cultivate the accounts and bring in the renewals
• Maintain customer health and introduce new, valuable features as they become relevant on the customer journey

What you need

• 3–7 yrs of experience
• Customer success
• Customer service
• Sales
• Communication
• Any graduate