Assistant Manager / Deputy Manager -Autodesk Support

About the role

Driven since 1817 by the entrepreneurial spirit and thirst for innovation of its founder, the John Cockerill Group develops large-scale technological solutions to meet the needs of its time: facilitating access to low carbon energies, enabling sustainable industrial production, preserving natural resources, contributing to greener mobility, enhancing security and installing essential infrastructures.

What you'll do

• Provide prompt issue qualification, basic troubleshooting, and resolution for common problems (access issues, Vault errors, usage questions, etc.)
• Complex cases or technical issues beyond L1 scope are escalated to Level 2/3 (senior support or external partner) as needed, while tracking progress to closure
• Assist with global configuration consistency and basic system maintenance tasks, ensuring alignment with defined standards for all entities (India, Europe, US, etc.)
• Document solutions to frequent issues and maintain an up-to-date knowledge base (FAQs, “how-to” guides, known issue resolutions)
• Regularly publish tips, news or announcements on the internal Help Portal related to Autodesk Vault/CAD support

What you need

• JIRA
• Troubleshooting
• Maintenance
• B.Tech or B.E.