highlisted

Assistant Manager

EXL·Pune

Pay not statedMid levelFull-time

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit
Hard to read?

About the role

Managing a team of customer service representatives Developing and implementing customer service policies Meeting call center targets Training new staff members Monitoring calls/admin tasks to identify areas for improvement Setting goals, monitoring challenges and working to motivate team members to offer exceptional customer service Resolving any customer issues or other call center problems that occur Analyzing call center data Focusing on improving performance and processes in an effort to…

What you'll do

  • Managing a team of customer service representatives Developing and implementing customer service policies Meeting call center targets Training new staff members…
  • Lead, motivate and support a team of call centre advisors
  • Conduct regular team briefings and one-to-one meetings
  • Manage attendance, punctuality, holidays and staff performance
  • Monitor individual and team performance against KPIs

What you need

  • 3–6 years in customer support & success
  • Customer service
  • Escalation handling
  • Performance management
  • Data privacy
  • Employee engagement
  • Communication
  • Any graduate

What you get

    Similar jobs

    Can I apply
    Needs Diploma · 0–2 yrs
    Pay
    Pay not stated
    Source
    From the company's careers page · today
    How to apply
    On Allstate's site (Workday): account needed, ~10–15 min
    Early: posted 1 h ago on their own site
    Can I apply
    Open to any education · 1–4 yrs
    Pay
    Pay not stated
    Source
    From the company's careers page · today
    How to apply
    On Point Wild's site (Greenhouse): short form, ~5 min
    Early: posted 16 h ago on their own site
    Can I apply
    Open to any education · 1–4 yrs
    Pay
    Pay not stated
    Source
    From the company's careers page · today
    How to apply
    On Point Wild's site (Greenhouse): short form, ~5 min
    Early: posted 16 h ago on their own site
    Can I apply
    Needs B.Tech or B.E. or M.Tech · 4–7 yrs
    Pay
    Pay not stated
    Source
    From the company's careers page · today
    How to apply
    On Ivalua's site (Greenhouse): short form, ~5 min
    Early: posted 16 h ago on their own site