Assistant Manager

About the role

Maintain and improve as per SLAs /KPIs over the month (Focused towards Voice/Blended processes) Employee Satisfaction people development and morale Share updates with client/customer on a regular basis provide RCA and action plan anticipate customer issues and identify communicate proactively Flexible to work in rotating / flexible 24*7 shifts to cover extended hours of operational requirements

What you'll do

• Maintain and improve as per SLAs /KPIs over the month (Focused towards Voice/Blended processes)
• Maintain Attrition within target levels
• Conduct interviews for new hire and assist in the hiring process
• Monitor process performance reporting focus on improving quality of Agents/team
• Develop plan for reducing attrition and improving employee within the team satisfaction. Stay in touch with people and have the pulse of how they think and what needs to…

What you need

• 20–30 yrs of experience
• LLMs
• Data entry
• Root cause analysis
• MIS reporting
• Performance management
• Financial statements
• Any graduate

Good to have

• Underwriting