Assistant Manager

About the role

Manage a team of 15-18 Analysts. Ensure daily productivity, accuracy, and SLA adherence. Manage escalations involving complex fraud cases. Coordinate with Client teams on critical incidents. Internal fraud operations documentation highlights deepfake detection, tampering analysis, document verification, fraud review, and governance oversight.

What you'll do

• Manage a team of 15-18 Analysts
• Ensure daily productivity, accuracy, and SLA adherence
• Manage escalations involving complex fraud cases
• Coordinate with Client teams on critical incidents. Internal fraud operations documentation highlights deepfake detection, tampering analysis, document verification
• Coordinate team tasks, assist in project management, handle customer inquiries, and prepare reports

What you need

• 2–5 years in customer support & success
• Escalation handling
• Any graduate

What you get