Assistant Manager- Guest Relations

About the role

Assistant Manager- Guest Relations at Malabar Group (Malabar Gold & Diamonds). Sales Performance -.

What you'll do

• Responsible for the smooth functioning of all GR functions in the assigned store to enhance customer experience
• Develop customer profiles (including wedding customers) by understanding customers’ requirements in order to showcase products that meet their needs
• Responsible for maintaining regular and effective communication with the CRM & GR executives for analysing and improving Customer Service reviews based on Customer…
• Organize and manage the Guest Relations department and staff; efficiently delegate responsibilities
• Maintain attendance and movement register in the store

What you need

• 7–13 yrs of experience
• Guest service
• Customer service
• SOP writing
• CRM
• Visual merchandising
• Retail sales
• Any graduate