Assistant Manager - Logistics & Customer Service

About the role

The Assistant Manager – Logistics & Customer Service will own secondary logistics execution and customer service operations for Glanbia’s distribution network, managing order fulfilment from the plant to key trade customers.

What you'll do

• Manage secondary logistics from the Ahmedabad / Sanand DC to trade customers – plan truck requirements, coordinate with approved transporters
• Handle customer claims, returns, and damaged goods – investigate root causes in coordination with quality and logistics teams, initiate credit / replacement processes
• Maintain and publish the weekly dispatch plan and customer-wise stock allocation in coordination with the supply planner
• Manage transporter SLAs for secondary routes – monitor on-time delivery performance, transit damage incidence, and POD submission compliance
• Identify and implement process improvements in order management, dispatch coordination, customer communication, and claims workflows

What you need

• 5–7 yrs of experience
• Customer service
• Logistics
• SAP
• Demand planning
• Root cause analysis
• Communication
• Any graduate