Assistant Manager, Ocean Operations (Gurugram)

About the role

To achieve this the Global Operations Team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners.

What you'll do

• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery
• Follow standard operating procedures (SOP) that
• Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as ocean carriers, cartage partner, customs, and warehouses
• Execute the end-to-end movement of freight within a regional network

What you need

• 5–9 yrs of experience
• Process improvement
• MS Office
• Warehouse operations
• SOP writing
• Any graduate