Assistant Manager - Planner

About the role

Proficiency in workforce management software, forecasting tools, and analytics platforms (e.g., WFM systems, Excel, Power BI, Tableau, etc.) Proven leadership abilities, including the ability to motivate, coach, and develop team members Detail-oriented mindset with a focus on accuracy and precision in all aspects of work

What you'll do

• Develop and implement capacity planning strategies to ensure optimal resource utilization and efficiency within the WFM department
• Analyze historical data and trends to accurately forecast future workload and staffing requirements across various departments or teams
• Collaborate with stakeholders to understand business goals, priorities, and operational requirements to inform capacity planning decisions
• Lead a team of capacity planners, providing guidance, coaching, and support to ensure the team delivers high-quality work and meets objectives
• Develop and maintain capacity planning models, tools, and processes to streamline planning activities and improve accuracy

What you need

• Excel
• Power BI
• Tableau
• Any graduate