Assistant Manager- Production Support

About the role

Responsible for ensuring stable, reliable, and efficient operation of SaaS/enterprise applications in production. The function focuses on incident and problem management, application troubleshooting, SLA adherence, customer support, production operations, and cross-functional coordination to minimize business impact and maintain high levels of service availability and customer satisfaction.

What you'll do

• Responsible for ensuring stable, reliable, and efficient operation of SaaS/enterprise applications in production
• Manage day-to-day production support and application operations for SaaS-based products
• Handle production issues and ensure timely resolution with minimal business impact
• Own the complete Incident Management lifecycle from identification, prioritization, assignment, escalation, resolution, and closure
• Drive P1/P2 and critical production incidents to resolution within defined SLA timelines

What you need

• 5–8 yrs of experience
• Troubleshooting
• Linux
• ITIL
• Ticketing tools
• ServiceNow
• Root cause analysis
• B.Tech or B.E. or B.Sc or BCA

Good to have

• AWS
• Kubernetes
• Kafka
• Redis
• REST APIs
• JIRA