Project Executive – Global Engagement
IIT Indore·Indore
- Can I apply
- Needs PhD · 6–11 yrs
- Pay
- ₹80k–₹92k a month · Contract
- Source
- Official: iiti.ac.in ✓ · 1 week ago
- How to apply
- Government form on the board's site
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About the role
The Assistant Manager – Business Services is responsible for leading a team of agents and team leaders. Focus will be on efficiencies in meeting targeted WM standards of compliance for a defined period.
What you'll do
- Identify steps in work processes to implement and test improvement opportunities yielding optimal results
- Monitor and review performance metrics for achievement of objectives
- Track and ensure closure of complaints
- Effectively manage Contact Center operations for consistent performance achievements
- Identify relevant training needs of agents and Team Leaders, ensuring effective implementation
What you need
- 5–9 yrs of experience
- MIS reporting
- Compliance
- Diploma
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