Assistant Manager-Social Care.Client Experience and Conduct-Customer Service

About the role

As the Assistant Manager-Social Care, you will play a crucial role in enhancing the customer experience and maintaining a positive online presence for Mashreq. Your expertise in social care and ORM will be instrumental in driving customer satisfaction and brand reputation. You will lead a diverse team, collaborating with cross-functional partners to deliver an exceptional customer journey.

What you'll do

• Lead a diverse team, collaborating with cross-functional partners to deliver an exceptional customer journey
• Lead and manage a team of social care professionals, providing guidance and support to ensure high-quality customer interactions
• Monitor and analyze social media platforms and online forums to identify customer feedback, trends, and potential issues
• Develop and implement strategies to enhance customer satisfaction and resolve customer queries and complaints effectively
• Collaborate with cross-functional teams, including marketing, operations, and product development, to align social care efforts with overall business goals

What you need

• 4–7 yrs of experience
• Customer service
• Communication
• BBA