Customer Support Specialist

About the role

In this role, you’ll provide expert support across multiple Radancy solutions, serving as a key partner to customers navigating their day-to-day usage of our platform. We’re looking for a strong communicator and problem-solver who excels at building relationships, resolving customer inquiries, and ensuring a seamless event experience.

What you'll do

• Work directly with customers and users, ensure timely response and resolution time, meeting or beating our SLA’s; confirm accuracy on all work prior to closing tickets
• Set up and maintain users, user profiles, workflow rules, and application settings
• Work closely with development teams to identify, report, and resolve product issues and submit customer enhancement requests
• Provide standard training and hands-on support to end users
• Ensure all customer issues and interactions are logged accurately and comprehensively in the ticketing system, keeping track of progress, resolutions

What you need

• 0–2 yrs of experience
• Customer service
• Ticketing tools
• Communication
• B.Tech or B.E. or B.Sc or BCA or BBA

Good to have

• Zendesk
• JIRA
• HTML
• CSS
• JavaScript