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Assistant Manager - Training & Quality (Merchant Onboarding & Customer Success)

Cashfree Payments·Bengaluru

Pay not stated4–5 yrsFull-time
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About the role

This is not audit administration — it's finding why errors happen, fixing the process or capability behind them, and proving the fix in next month's numbers.

What you'll do

  • Training & Capability: Run the full learning lifecycle — induction, certification
  • Own the quality and training engine for Merchant Onboarding (KYC, due diligence, activation) and Customer Success (email, ticket, voice)

What you need

  • 4–5 yrs of experience
  • Customer success
  • Onboarding
  • KYC
  • AML
  • Root cause analysis
  • ISO 9001
  • Any graduate

Good to have

  • Customer service
  • Freshdesk
  • Six Sigma
  • JIRA
  • SQL
  • Salesforce

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