Assistant Vice President

About the role

Oversee the day-to-day operations of the Employee benefit team, including transaction processing, customer service, and quality control Ensure that all processing is completed in a timely and accurate manner, with a focus on meeting or exceeding service level agreements Develop and implement operational policies and procedures to improve efficiency and streamline processes

What you'll do

• Oversee the day-to-day operations of the Employee benefit team, including transaction processing, customer service, and quality control
• Ensure that all processing is completed in a timely and accurate manner, with a focus on meeting or exceeding service level agreements
• Develop and implement operational policies and procedures to improve efficiency and streamline processes
• Work closely with the team and leadership of Employee benefit Operations to develop and implement strategic plans to achieve departmental goals and objectives
• Monitor and analyze operational metrics to identify areas for improvement and to make data-driven decisions

What you need

• 10–12 yrs of experience
• Customer service
• Product marketing
• Sales
• Communication
• BBA or B.Com

Good to have

• Six Sigma
• Lean