Assistant Vice President - Operations

About the role

The Assistant Vice President – Operations is responsible for leading, managing, and continuously improving the organization’s operational functions to ensure efficient service delivery, process excellence, regulatory compliance, cost effectiveness, and a high standard of customer and stakeholder satisfaction.

What you'll do

• Strategic and Operational Leadership
• Develop and execute operational strategies that support organizational goals, business growth, and long-term performance
• Translate corporate objectives into clear operational plans, performance targets, and measurable outcomes
• Lead day-to-day operations across relevant functions, ensuring effective coordination, service continuity, and timely execution
• Identify operational risks, business challenges, and improvement opportunities, and implement appropriate corrective and preventive actions

What you need

• Reporting
• Process management
• Process improvement
• Performance management
• Team management
• SOP writing
• BBA

Good to have

• Employee engagement
• Root cause analysis
• Talent management
• Internal controls
• Operational risk