Service Operations Associate Manager

About the role

Responsible for managing day-to-day ATM operations and ensuring high service availability, SLA compliance, timely incident resolution, and customer satisfaction. The role requires effective management of teams, vendors, stakeholders, and operational escalations while driving continuous service improvements.

What you'll do

• Monitor ATM operations, uptime, downtime, incidents, aging cases, and overall service performance
• Ensure SLA/TAT adherence and proactively address potential service-level breaches
• Manage critical and customer-escalated incidents through timely resolution and closure
• Lead and guide the operations team, monitor performance, provide feedback, and identify training requirements
• Coordinate with customers, internal support teams, OEMs, and service vendors for operational issue resolution

What you need

• MIS reporting
• Any graduate