Associate

About the role

As an Associate, you will be an integral part of our customer-centric team, dedicated to delivering high-quality support and solutions. Your primary focus will be on handling inbound client inquiries, offering guidance, and ensuring a seamless experience. This role is perfect for an individual who is passionate about customer service and has a keen interest in the BFSI (Banking, Financial Services, and Insurance) sector.

What you'll do

• Be an integral part of our customer-centric team, dedicated to delivering high-quality support and solutions
• Resolve customer queries and concerns, ensuring a timely and satisfactory resolution
• Collaborate with team members to share knowledge and best practices
• Handle escalations and complex issues with a calm and professional demeanor
• Ensure compliance with company policies and procedures at all times

What you need

• 1–2 yrs of experience
• CRM
• Customer service
• Voice process
• Escalation handling
• Problem solving
• Diploma