Associate

About the role

As an Associate in our CLM Domestic BFSI department, you will play a vital role in maintaining strong customer relationships. Your primary responsibility will be to provide exceptional customer service, ensuring a positive and efficient experience for our clients. This role requires excellent communication skills, a proactive approach to problem-solving, and a deep understanding of our products and services.

What you'll do

• Play a vital role in maintaining strong customer relationships
• Act as the primary point of contact for customers, handling inquiries and complaints via phone, email, and chat
• Provide accurate and timely information to customers, ensuring a high level of satisfaction
• Resolve customer issues and complaints in a professional and friendly manner
• Collaborate with cross-functional teams to improve customer service processes and procedures

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• MS Office
• Problem solving
• Diploma