Associate - Client Experience in Dhar – Freshers

About the role

We are seeking an Associate for Client Experience in Dhar to enhance the overall satisfaction of our clients. The ideal candidate should be a recent graduate from any discipline, eager to contribute to the logistics industry and develop their skills in a dynamic environment. As an Associate, you will play a vital role in managing client relationships, addressing inquiries, and ensuring a seamless experience for our customers.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Communication
• Customer service
• Any graduate