Associate - Client Experience in Dhar – Freshers
Workers Town·Dhar, Madhya Pradesh
- Can I apply
- Open to any education · Fresher
- Pay
- Pay not stated
- Source
- From the company's careers page · over a month ago
- How to apply
- On Workers Town's own site
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About the role
Digitide Solutions Limited is seeking a proactive Customer Relationship Executive to join our CLM Domestic BFSI – Manpower Back Office department. In this role you will be the first point of contact for our banking and financial services clients, handling inquiries, troubleshooting problems, and delivering accurate information about our products and services.
What you'll do
- Be the first point of contact for our banking and financial services clients, handling inquiries, troubleshooting problems
- Respond promptly to inbound customer calls, emails, and chat messages
- Identify, investigate, and resolve client issues while adhering to service level agreements
- Provide clear, accurate information about Digitide's BFSI products and services
- Monitor and track open tickets to ensure timely closure and customer satisfaction
What you need
- 2–5 yrs of experience
- CRM
- MS Office
- Problem solving
- BBA or Diploma or B.Com
Good to have
- Customer service
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