Associate - Client Experience in Gurdaspur – Freshers

About the role

As a fresh graduate, you will engage with clients, ensuring their needs are met and their experiences are positive. This position is ideal for individuals eager to start their careers in the logistics industry. Your responsibilities will include assisting clients with inquiries, providing information about services, and resolving any issues that may arise.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Communication
• Customer service
• Client relationship
• Any graduate