Associate - Client Experience in Hazaribag – Freshers

About the role

You will be responsible for supporting client interactions and ensuring a smooth experience throughout their engagement with our services. As an Associate, you will assist in addressing client inquiries, resolving issues, and providing information about our offerings. Your communication skills and eagerness to learn will be essential in building strong relationships with clients.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Communication
• Last-mile delivery
• SOP writing
• Reconciliation
• Customer service
• Any graduate