Team Leader

About the role

As the Team Leader, you will play a crucial role in driving the success of our Collections team. Your primary responsibility will be to oversee and guide a team of collections specialists, ensuring they deliver an exceptional customer experience. You will be the primary point of contact for customers, providing timely and accurate support to resolve their queries and concerns.

What you'll do

• Play a crucial role in driving the success of our Collections team
• Be the primary point of contact for customers, providing timely and accurate support to resolve their queries and concerns
• Collaborate with other departments to streamline processes and enhance overall operational efficiency
• Lead and motivate a team of collections specialists, fostering a positive and productive work environment
• Ensure high-quality customer service by promptly addressing customer inquiries and concerns

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Problem solving
• Any graduate