Associate - Client Experience in Karungapally – Freshers

About the role

We are seeking a dedicated Associate for Client Experience in Karungapally, ideal for recent graduates looking to start their career in the logistics industry. In this role, you will be responsible for enhancing client interactions and ensuring a seamless experience for our customers. Your proactive approach will help build strong relationships and support our commitment to service excellence.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Communication
• Customer service
• Any graduate

What you get

• ₹15k–₹25k a month