Associate - Client Experience in Katihar – Freshers

About the role

We are seeking a dynamic Associate to join our Client Experience team in Katihar. In this role, you will be instrumental in enhancing the overall experience of our clients in the logistics industry. As a key member of our team, you will engage with clients, address their inquiries, and ensure their needs are met efficiently.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Communication
• Customer service
• Any graduate

What you get

• ₹15k–₹25k a month