Customer Service Specialist

About the role

As a Customer Service Specialist, you will play a crucial role as the interface between our valued customers and our business value chain partners. Your job will be responsible of entering customer orders in an end-to-end work processes and systems. You will be responsible of maintaining Foundational customers thorough knowledge of the businesses' products, applications, and service offerings.

What you'll do

• Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers
• Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio
• Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence
• Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions
• Maintain service levels according to business prioritization

What you need

• 1–6 yrs of experience
• Customer service
• Accounts receivable
• SAP MM
• Compensation and benefits
• Problem solving
• Any graduate