Associate - Client Experience in Kodangaloor – Freshers

About the role

As a key member of the Client Relationship department, you will assist in addressing client inquiries, ensuring satisfaction, and fostering strong relationships. This position is ideal for graduates seeking to launch their careers in a dynamic environment. You will have the opportunity to work closely with experienced professionals and gain valuable insights into the logistics sector.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Communication
• Customer service
• Client relationship
• Any graduate